Communication

“No nonsense, common sense training that is easily embedded into company culture”

 

 

Communication and Coaching Skills for Executives, New Managers, Team Members and Individuals

This course will coach individuals on how to motivate and develop teams and individuals, how to manage the transition from peer to manager, the role of the manager as coach, manager versus leader, how to have challenging conversations and increased self-awareness and awareness of others.

 

Who Is This Course Designed For?

CEO’s

Directors

Managers

Recently-promoted managers

Anyone who has a supervisory role

Individual tuition available

Learning Outcomes and Skills Development

Greater understanding of you as manager

Greater understanding of your team

Good management isn’t soft management

Good management results in staff retention

Increased confidence with regard to having difficult conversations

Understanding office culture

Managing difficult people

 

Communication and the Customer

This course puts the customer at the heart of your organisation. This is much more than how to talk to customers but how to listen and how to respond – quickly. This is about building reputation for excellent service and how to subsequently benefit from the best form of advertising – word of mouth recommendations.

 

Who Is This Course Designed For?

CEO’s

Directors

Sales Personnel

Customer-facing staff

Managers

Influencers and Persuaders

Individuals seeking promotion

Anyone who has to service clients

Individual tuition available

Learning Outcomes and Skills Development

How to treat the customer as king

Understanding how bad customer service has a ‘ripple’ effect

How to genuinely listen to customers

How to respond to complaints

How to go beyond the expectations of the customer

How great customer service is in your DNA

Customer Relations Management